Be on the manager's list before the next pipe bursts.
“The manager already had our packet when the call came in.”
By the time you call, someone's already extracting.
We send managers in each market to one restoration company only. While the opening is yours, no other restoration company gets those requests in your market. Without an opening, a request never goes to more than three.
Program work pays slow and the rules keep changing.
Property managers call you directly, with no program in the middle. A pre-loss agreement means the terms are signed before the loss, so you can start the same night.
You're one of twenty numbers on a search page.
Managers set their emergency vendors before winter. The desk puts your pre-loss agreement in front of them in the fall, so on the night of the freeze you're the call, not the search.
Money out every month, meetings that never happened.
Free to join. You pay when a meeting is held: it happened, with the person who picks the vendor, on a definition you have in writing. Manager no-shows are never billed.
Cold calls to the leasing office go nowhere.
Every intro is a manager who picks vendors and agreed to meet. Managers change jobs, and the primary can't answer on the worst night of the year. Being the backup on her list is how you become the primary.
Nobody wants to vet a stranger at 2 AM.
Insurance, W-9, a TDLR mold license where your work needs one, IICRC certifications if you hold them, references and your 24-hour response commitment. Verified and dated.
Replies to the desk. Names, companies and addresses hidden.
Re: Restoration vendor for hidden properties
Hi hidden,
Good timing. We want a restoration company on file before the first freeze. Can you send your COI and W-9, and a draft pre-loss agreement for hidden?
Re: Pre-loss agreement
Thanks for the packet. The board reviews vendors this month. Can we set a call for next week to go through your response commitment?
The desk texts you the job, you reply Y, and the manager expects your call. Examples below. Names hidden.
Tue 2:12 AM
Water loss, 3rd-floor unit, garden-style apartments, Irving. Burst line in the ceiling, two units below affected. Manager on site. Reply Y to take it.
Y. Crew rolling now
Confirmed. Your pre-loss agreement is on file. Manager's name and gate code coming next.
Garden-style apartments, Irving. Burst supply line above unit 3B. Manager on site, wants extraction tonight.
…we built this for you. Check if it's open →
Managers of apartments, HOAs, commercial buildings and rental homes use the desk free. Contractors pay to be on the roster. We're not a contractor and we don't do the work. Your company can be based anywhere in Texas, as long as you can serve properties in your market.
Enter your ZIP and answer a few quick questions (about 60 seconds). If it fits, confirm on a 15-minute call with a person at the desk.
Insurance, W-9, a TDLR mold license where it applies, IICRC certifications if you hold them, references and your 24-hour response commitment. Verified, dated, tracked for expiry.
A burst pipe at an apartment block, a sprinkler line in a retail suite, mold behind a unit's drywall. The desk sends it to the one restoration company for that market and confirms you're moving.
You pay when the meeting is held. The relationship is yours: no share of jobs, no lock-in.
Mon 6:52 AM
Water loss at a garden-style community in hidden. Manager wants someone on site today. Reply Y to take it.
Y. Crew is loading now.
Confirmed. Manager's name and site contact coming next.
North Texas freezes are short and sharp, and burst pipes come with them. The desk runs a Freeze desk from November to February and a Storm desk from March to June.
Managers line up emergency vendors and sign pre-loss agreements before winter. That is when your packet needs to be in front of them.
When a hard freeze is forecast, managers get a reminder of who to call. The night pipes burst, the desk sends each request to the one restoration company in that market.
Hail and wind open roofs and windows to water. The desk sends water and storm losses at apartments, HOAs and commercial buildings to the one company in each market it hits.
Leaks that weren't dried right show up as mold. Remediation scopes and rebuilds go out to bid, and the list decides who gets asked.
We build it, verify it and date it. Managers see it before they ever need you, so on the night of the loss there's nothing to sign.
A manager who already has your packet doesn't have to vet you at 2 AM. She calls.
In Texas, mold remediation generally needs a TDLR license once the affected area is 25 contiguous square feet or more. We show yours where your work needs it.
If your company or techs hold IICRC certifications, we show them. If not, tell us on the call.
The desk keeps a responsiveness score and you can see yours. Lapsed paperwork pauses routing until it's current.
COI, W-9, and a TDLR mold license where your work needs one.
Within two business hours when a need comes in.
On site within 24 hours of an emergency call, then tell us what happened within 48 hours.
Tell us your capacity; we route to match.
Joining is free. Terms depend on your trade and market and they're built around results, so a person at the desk walks you through them on the call. We don't publish a price sheet.
No. We don't sell lists or run email campaigns. We hand you a manager who agreed to meet, or a stated need in restoration.
Terms a manager signs with you before anything goes wrong: who to call, how you get access, how work is approved. When a pipe bursts, nobody is hunting for a vendor or a signature. The desk puts yours in front of managers before the freeze.
It's a line on your packet: you'll be on site within 24 hours of an emergency call, nights and weekends included. Managers see it before they choose you. Only take it on if you can keep it.
In Texas, mold assessment and remediation are licensed by TDLR, and remediation generally needs a license once the affected area is 25 contiguous square feet or more. If your work needs one, we show it on your packet. This isn't legal advice; check TDLR's rules for your work.
No. If your company or techs hold IICRC certifications, we show them on your packet. If not, we talk it through on the call.
Usually. Managers change jobs, and the primary can't always answer on the night of a freeze. Being the backup on the list is how you become the primary.
An exclusive opening. While it's yours, we don't send managers in your market to any other restoration company. Without it, a request goes to the fastest responders, never more than three.
No. This is direct work from property managers. Keep your program work if it works for you.
Then it's an intro: a manager who picks vendors and agreed to a conversation. The job comes later, from the list. When there's a job behind it, we tell you.
We won't give you a number we can't back. The desk is opening now. On the call we'll walk you through how routing works for restoration in your market.
Yes. The managers you meet are yours. No share of jobs, no non-circumvention clause.
Yes. Restoration companies based anywhere in Texas can. Each opening covers one North Texas market, and you're the only restoration company we send managers to there, so you need to be able to serve properties in that market.
North Texas is split into four markets, each covering a group of counties, with one restoration company per market. The current status of each is in the form. Larger crew? You can hold more than one market. Terms are set on the call.
Yes. Enter your business ZIP. If your area isn't open yet, you can join the early list for it with the same quick questions, and we'll call to confirm before we open there.
No. OnRoster is a vendor desk. We are not a contractor and do not perform work.
Names withheld for privacy.
“We signed the pre-loss agreement in the fall, so when the pipes went the manager called us first.”
“The desk sends the job, we confirm, and we are on site. No bidding against a crowd.”
“It is a relationship with the manager, not a one-off call.”
Enter your ZIP, answer a few quick questions, then confirm on a call. No payment details.
